Patient Information

Our Office Policies

We look forward to seeing you on your scheduled appointment date. If you are a new patient, information is being sent to you in an effort to streamline the check-in process and answer any questions you may have regarding your visit. We will be contacting you a few days prior to your appointment to confirm the appointment date and time, pre-register your demographic information and remind you to have a driver available to take you home after the appointment if needed. When you check-in for your appointment, we will need to copy your insurance card(s) in order to bill your insurance company. 

Office Hours

For information or to schedule an appointment, please call us at 803-359-8777.

Appointments/Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

If you are unable to keep an appointment, we ask that you kindly provide us with at least 48 hours notice. This courtesy, on your part, will make it possible to give your appointment to another patient.

Emergencies

Our office provides on-call service for our current established patients who have eye emergencies. Call 803-359-8777 to contact the on-call physician. 
 

Payment

The Palmetto Ophthalmology Associates accepts cash and personal checks as well as the following credit cards:

• Visa
• MasterCard
• Discover
• Personal Check
• Cash

We make every effort to decrease the cost of your medical care. We do request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. We accept cash, checks, MasterCard, Visa, and Discover for your convenience. If we are a participating provider of your insurance company, we will bill them. However, payment is the patient's responsibility. We will help in any way we can to assist you in handling claims.